Our aim is, as far as possible, to ensure uninterrupted coffee enjoyment for our customers. That is why we attach considerable importance to a highly competent customer service. Accordingly, our expert staff resolve about three-quarters of all issues over the phone. This helps us avoid unnecessary service cases and superfluous transport.

With a global network of service sites, hospitality centres, 24/7 service stations and authorised service points, we provide an efficient service and the shortest possible communication channels.

In the glazed service building at our head office in Niederbuchsiten, we develop and perfect new service infrastructures and services that are further implemented globally. In the diagnosis spaces, our experts take time for the customers. Once the machine has been analysed in detail, a service proposition is made with a binding cost estimate.

In Niederbuchsiten, customers can choose between 2-hour, half-day or one-day services, as well as the appointment service. These services are not subject to any additional costs or express surcharges.